Returns, Refunds & Cancellations
Returns, replacements, refunds and cancellation eligibility for Zyntrica 3D orders, including made-to-order and customised prints.
Damaged or defective items
If an item arrives damaged, or a print has a defect, please contact us within 5 days where reasonably possible, with photos, so we can investigate quickly. This does not limit rights available under applicable law. Where an item is damaged or defective, we reprint or refund it.
Catalogue products
Catalogue products are listed items printed to order rather than held as physical stock. An unused catalogue product in its original condition can be returned within 7 days of delivery where the item is not personalised or customised. Return shipping is borne by the customer unless the item was damaged, defective or not as specified.
Personalised and customised products
Personalised, customised, made-to-specification and bulk prints are produced specifically for your order. Once production has started, cancellation, return or exchange eligibility may be limited or unavailable, except where the item is damaged, defective or does not match the specification we confirmed with you. Nothing here limits rights you have under applicable law.
Cancellations
You can request a cancellation by email or phone before we confirm your order for production, and we will cancel it without charge. After production has started, we will tell you honestly what stage your order has reached and what can be cancelled or adjusted.
How to raise a request
Email sales@zyntricarobotics.com or call +91 85537 75748 with your order reference and, where relevant, photos of the item. We review each request individually and confirm the outcome in writing.
Refund timelines
Where a refund is approved, it is issued to the original payment method. Bank and payment-provider processing times apply.